Visitor information

YOUR VISIT

We’re sorry to say that we are closed during this current phase of the pandemic. We will review the situation at the beginning of February following government guidelines regarding the updated status of the pandemic.

To secure your preferred time slot, please use our online booking system. This will be made available on our website when we can confirm our next opening times.

We operate staggered visits for up to 4 people (or 1 family) with 15 minute intervals. Individuals will be able to book an exclusive slot in the same way that a group of 4 can. Groups of more than 4 persons (or more than 1 family group) will need to book 2 consecutive slots to maintain reliable social distancing from others. To comply with government restrictions, your group cannot exceed 6 persons, including children.

Your visit isn’t timed as the latter part of your visit will be spent outside. Once outside, we expect you to continue to respect others’ enjoyment and maintain safe distancing.

Please consider participating in our Gift Aid scheme, which is a massive boost to us as a small heritage charity. A small extra donation on your admission fee means we can make a subsequent claim to HMRC and further increase our core income.

Prompt arrivals are essential to maintain our 15 minute staggered slots. Please arrive at reception with your ticket no earlier than 10 minutes before your scheduled visit.

Late arrivals and walk-ins risk disappointment during busy periods.

Due to the historic setting of this site and number of steps involved during your visit, people with mobility issues may find it challenging to get around. We can provide support and are able to provide alternative routes for those with walking aids. Do contact manager@eskdalemill.co.uk if you wish to discuss further.

SAFETY MEASURES

• English government guidelines state that face coverings must be worn when visiting our internal spaces. Children under 11 years and those who struggle with breathing are exempt.
• Safe distancing must be maintained for the duration of your visit and groups of more than 6 persons (including children) aren’t allowed
• Please use the hand sanitiser provided at entrance and exit
• We support the NHS Test and Trace system. You will be able to check-in using the  QR code scanner app or we will take your contact details and store for 21 days only.

OUR VISITOR CHARTER:

• We endeavour to ensure your safety at all times whilst visiting our grounds.
• We have applied safe distancing measures.
• We now use an online booking system to manage our visitor numbers.
• We have changed the route of your journey around the mill to make it easy for you to maintain safe distancing.
• We have adapted some areas to encourage a one-way flow where it is narrow.
• We have temporarily removed some of our tactile displays and now keep our gates and doors open for your convenience.
• Our team have been trained to incorporate these new measures into our operations.
• All hard surfaces are cleaned regularly.
• We have installed hand sanitiser stations at our entrance and exit.

We ask that:

• You co-operate with our new safety measures and respect each other’s space.
• You don’t visit if you display any of the COVID-19 symptoms.
• You use our signage to guide you round our one-way system.
• You use the hand sanitisers provided to help protect yourself, our teams and the local residents.
• You pay by contactless card, if possible.
• You don’t touch our shop items unless you intend to buy.
• You take your litter away with you.
• You follow the Countryside Code whilst visiting the area.

View our Terms & Conditions 

See our Privacy Policy

Countryside Code can be viewed here countryside-code-poster.pdf